So, now after a year, I have received numerous offers to switch to Verizon FIOS TV from DirecTV. I have been happy with DirecTV and was not looking to give Verizon anymore of my money. But I thought I would at least give Verizon an opportunity to pitch to me. The price quoted was less than what I was paying for DirecTV. There was really no one at Verizon I should talk to except my good friend Nancy at Verizon, so I contacted her. I don't know if she recoiled in horror when my email popped up in her inbox, but she did call me and made the pitch to me. She offered all of the advertised specials that FIOS was running ($47.99 for the service, free DVR for the year) and talked about some "unadvertised" specials that might come my way, if I made the switch.
I decided to wait and give DirecTV an opportunity to keep my business. So on the way home the other day, I called DirecTV and explained the situation to the representative who answered the phone. He asked me to hold while he transferred me to a "retention specialist." Really.
So I explained my situation to the retention specialist and told her that I was not interested in leaving DirecTV if they wanted to make me an offer to stay. So here's what I got:
- An extension of the $10 monthly credit (that was set to expire next month) for another year.
- Free DVR service for six months ($4.99/month)
- Free Showtime and Starz for six months (I wasn't really interested in Showtime, so I asked for HBO instead - so I got HBO for three months and Starz for six).
- I had recently changed my package (dropping HBO) and agreed to step up to the next service package, which restored several channels that I had lost as the credit will make the price almost identical to the FIOS price.