So the installer is here. He arrived late, and not when DirecTV said he would be here. DirecTV said he would be here between 6am and 8am, which I knew wouldn't happen. I got a call from the installer around 8am and he said he was on his way. He got here about 10am.
Around 9:30am, I called DirecTV. I remained very calm and talked to two customer service representatives and then to a supervisor. I explained my situation to all three of them and requested that I felt I was owed "something" for my troubles, you know "for the effort." I gave them some examples, NHL Center Ice, premium movies for a period of time, a new flat screen TV, something to make me feel better about DirecTV.
Laurel, my supervisor du jour, realized I wouldn't go away without something, offered me Showtime for three months at no charge. So I got that going for me. The question now is, do I cancel when FIOS TV shows up in two weeks?
3 comments:
What is FIOS TV?
Oh, you poor country folk. FIOS TV is a new invention from the nice folks at Verizon. Your TV signal comes over fiber-optic cable. It's tempting, but I am not sure I want to upset the apple cart and risk disrupting service again.
I still think you should have held out for the Center Ice. Speaking of course as someone who just dropped $150 for this season's package.
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